This Cancellations and Returns policy was last updated on: February 5, 2024
We like happy customers! So please reach out to us anytime at email@example.com, via our contact us page on our website, or by using our website chat feature during regular business hours if you have any questions or concerns about an order you placed with us.
ORDER CANCELLATIONS AND MODIFICATIONS
Please contact us at firstname.lastname@example.org if you need to cancel or modify a physical product order. We will do our very best to cancel your order while your order is being prepared for processing. However, please note that we cannot cancel or modify an order once it enters production. Please carefully review your order before placing it; we use an automated processing system for many of our products, so orders often enter production quickly.
DIGITAL IMAGES AND DIGITAL PRODUCTS REFUNDS
Due to the nature of digitally delivered images, digital products, and eBooks, all digital item sales are final. You will not receive a refund for any digital images, digital products, or eBooks once you have downloaded them.
PHYSICAL PRODUCTS (APPAREL, PRINTS, ETC.) RETURNS
We do not produce the products in our online shops until your order them. All of the physical products we sell online are either custom-made or made-to-order meaning they are made just for you. Therefore, we do not offer refunds, replacements, or store credit except in the case of damaged or defective items, if the shipment is lost, unclaimed, or otherwise undeliverable, or if you ordered an apparel item (t-shirt etc.) in the wrong size, as long as you contact us within 30 days of placing your order. If it has been more than 30 days since you placed your order, we will not issue a refund, replacement or store credit.
Please see the DAMAGED OR DEFECTIVE ITEMS section, the LOST, UNCLAIMED, OR OTHERWISE UNDELIVERABLE ORDERS section, and the APPAREL RETURNS/REPLACEMENTS section below, and our SHIPPING POLICY page for more detailed information.
Please refer to our sizing guides before you order apparel, and please read the product descriptions carefully prior to placing your order.
*Nikati and Company reserves the right to refuse refund or replacement requests if requests or undeliverable or unclaimed shipments become frequent.
DAMAGED OR DEFECTIVE ITEMS
We will issue a full refund, replacement, or store credit for damaged or defective items if it has been 30 days or less since you ordered your item.
If the item your ordered is damaged during shipment, please be sure to note the damage when you sign for your package if you are present when the item is delivered. Because shipping carriers have deadlines for filing a claim, please contact us as ASAP so we can initiate a damage claim with the shipping carrier within the allotted time frame.
To expedite your refund, store credit, or a replacement for the same item you ordered, please email email@example.com, and please include at least three (3) clear photographs and a description of the defect or damage to the item as follows:
• At least one photo of the damaged or defective item.
• At least one photo of the shipping label that clearly shows the shipping address and tracking number.
• At least one photo of the damaged packaging if the packaging is damaged.
We will do our best to make sure you receive a replacement for the damaged or defective item as soon as possible. We reserve the right to ask you to return the damaged or defective item at our expense. However, please do not return a damaged item to us unless we request that you do so.
LOST, UNCLAIMED, OR OTHERWISE UNDELIVERABLE ORDERS
Please see our SHIPPING POLICY for information about orders that are lost in transit or marked as delivered by the carrier but not received.
If you provide a shipping address that is incorrect or insufficient for delivery according to the shipping carrier, or if you fail to claim your shipment in the allotted time and it is returned to us, we will provide you with the choice of receiving a replacement or a partial refund as long as you contact us within 30 days of placing your order. If you choose the replacement option, you will be responsible for any additional charges incurred as a result of the original order being returned to us and reshipped to you. Please see our SHIPPING POLICY for more information.
If you ordered an apparel item (t-shirt, etc.) in the wrong size, you may return the item to us and we will offer you your choice of a partial refund, or you may keep the item and order a replacement at a discounted price as long as you contact us within 30 days of placing your order. The item must be unwashed and in the same condition that you received it. It must also be returned in the original packaging. To complete your return, we require a receipt or proof of purchase.
To request a return, please email firstname.lastname@example.org. We will issue you a Return Material Authorization (RMA) number, full return instructions, and a return shipping address. We must receive your returned items within 14 days of issuing the RMA number.
Please do not return an item without contacting us first for an RMA number. We do not process returns or issue refunds without an RMA number.
*Nikati and Company reserves the right to refuse return requests if a customer has a history of a high number of returns or a high frequency in which they return items.
If your item arrives damaged or defective, and we ask you to return the item to us, we will pay for return shipping. We will also pay to ship a replacement item to you if the item arrives damaged or defective. If the item is not damaged or defective when it arrives to you, you are responsible for paying for your own return shipping costs. Shipping costs are non-refundable. Shipping costs will be deducted from your refund or store credit amount. If you received free shipping, the cost we paid to ship the item to you will be deducted from your refund or store credit amount.
Please seriously consider using a trackable shipping service and/or purchasing shipping insurance for the full replacement cost of the item. We can’t guarantee that we will receive your returned item. If we do not receive the item back from you, we will not issue a refund, replacement, or store credit.
If you provide an address that is incorrect or insufficient for delivery according to the shipping carrier, or if you fail to claim your shipment in the allotted time and it is returned to us, you will be responsible for any additional shipping charges incurred as a result of the product being returned to us and reshipped to you. Please our SHIPPING POLICY for more information.
Refunds are automatically applied to the credit card you used to place your order, or to the original method of payment, within a certain number of days, depending on your bank or credit card companies’ processing times. If you requested a replacement or store credit, we will send you an email with instructions for ordering your replacement or accessing and using your store credit.
LATE OR MISSING REFUNDS
If you have not received your refund, please check with your bank or credit card company first. It may take some time before your refund is officially posted.
If you have already done so, and you still have not received your refund, please contact us at email@example.com.
GIFT RETURNS/GIFT CREDIT
If an item is marked as a gift when purchased and shipped directly to you, and the item is lost, defective or damaged, you will receive the gift replacement or gift credit for the item according to our policies.
If your item was not marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, the gift giver will be notified of the lost, damaged, or defective item, and we will send the refund, replacement, or store credit to the gift giver.
If you any additional questions about our return policies, please reach out to us at firstname.lastname@example.org.
Thank you for your business! We appreciate you!