This Shipping Policy was last updated on: February 7, 2024
ORDER PROCESSING TIMES
Most orders require 3-7 business days for processing prior to shipping. Orders may not ship on weekends or holidays. Orders may or may not be delivered on weekends depending on the shipping carrier you select at checkout.
Some personalized or custom-made items may take longer to process prior to shipping. Therefore, if your order contains items with different processing times, your order may arrive in separate shipments. Please read the processing time estimates in our product descriptions carefully prior to placing your order.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping charges for your order will be calculated and displayed at checkout. We normally ship via UPS and USPS. We offer economy, standard, and next-day shipping options; however, carrier options and shipping speeds vary depending on the products you are ordering, and your delivery address*. Products shipped via UPS cannot be shipped to P.O. Boxes.
*In most cases, overnight delivery is available for orders with United States delivery, including Puerto Rico and APO/FPO addresses.
**Nikati and Company reserves the right to ship via an equivalent service with a different carrier than the one you choose at checkout, if the service you choose is unavailable for any reason, at no additional cost to you. If the equivalent service with a different carrier is less expensive than what you paid when you placed your order, we will refund you the difference.
***An additional shipping charge may apply for larger and/or fragile items.
Our store occasionally offers free shipping promotions or as a matter of policy. Please note that some delivery addresses may not always be eligible for our free shipping offers. Please read each free shipping policy or promotion carefully for eligibility and/or exclusions.
PLACES WE SHIP
We currently ship to all US states, Puerto Rico, some US Territories, and APO/FPO addresses . We hope to add international shipping destinations in future. Please subscribe to our mailing list if you would like to be notified as new shipping destinations become available.
SHIPMENT TO P.O. BOXES
Nikati and Company does ship some items to P.O. Box addresses within the United States. However, some items may require a street address for delivery depending on the shipping carrier.
Shipping options appear during checkout. If there is ever an issue with a delivery address, we will contact you via email.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive a shipment confirmation notification with your tracking number(s), once your order has shipped. The tracking number will usually be activated within 24 hours of receiving your confirmation email, if it isn’t already, when you receive the notification.
*We reserve the right to require a signature proof of delivery for orders valued at $75 or over.
CUSTOMS, DUTIES, AND TAXES
Nikati and Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We do our very best to make sure your order arrives as expected. However, we know that unfortunately packages do sometimes get lost in transit, and we are here to help.
If your package has been lost in transit, please check to make sure that your delivery address is correct. If the delivery address is correct, and the shipment has not been delivered, please make sure to contact your local post office or carrier to see if the item is being held at their facility.
If the address is correct, and you still haven’t been able to locate your package after contacting the carrier, please please reach out to us at firstname.lastname@example.org, via our contact us page on our website, or by using the chat feature on our website immediately so we can send you a replacement free of charge, and initiate a claim with the shipping carrier. Some carriers have time-sensitive deadlines for filing a claim. Therefore, we will not be able to send you a free replacement after these time sensitive deadlines have passed.
We do our very best to make sure your order arrives in good condition. However, we know that unfortunately packages do sometimes get damaged in transit, and we are here to help.
Some carriers have time-sensitive deadlines for filing a claim. Please email email@example.com immediately if your item arrives damaged so we can initiate a claim with the shipping carrier. We are happy to issue a full refund, replacement, or store credit for items damaged during shipment if it has been 30 days or less since you ordered your item subject to the following conditions:
If your item arrives damaged, you must note any damage to packaging on the delivery receipt as “Damaged Packages” before signing for your item (if signature is required) or if you are present when the item is delivered.
In order to process your replacement or refund, please email at least three (3) clear photographs (we will use these photos to file a claim with the shipping carrier) and a description of the damage to firstname.lastname@example.org as follows:
• At least one photo of the damaged item.
• At least one photo of the shipping label that clearly shows the shipping carrier, the shipping address, and the tracking number.
• At least one photo of the damaged packaging.
We will do our best to make sure you receive a replacement for the damaged item as soon as possible. In some instances and at our discretion, we may ask you to return the damaged or defective item at our expense. However, please do not return damaged or defective item unless we ask you to do so.
SHIPMENTS WITH AN INCORRECT ADDRESS AND UNCLAIMED SHIPMENTS
If you provide a shipping address that is incorrect or insufficient for delivery according to the shipping carrier, or if you fail to claim your shipment in the allotted time and it is returned to us, we will provide you with the choice of receiving a replacement or a partial refund. If you choose the replacement option, you will be responsible for any additional charges incurred as a result of the original order being returned to us and reshipped to you. Please reach out to us at email@example.com, via our contact us page on our website, or by using the chat feature on our website so we can help.
SHIPMENTS MARKED AS DELIVERED BY THE CARRIER BUT NOT RECEIVED
If your order is marked as “Delivered” by the carrier, but you did not receive it, please carefully check the area around your home to see if the carrier hid the item to avoid theft. Please also check with neighbors to see if the carrier left the item with them for safe-keeping or accidentally delivered the item to them. If you still haven’t located your item after doing so, please wait one more day as we have seen a driver accidentally mark shipment as delivered, but deliver it the next day.
If you have done these things, and you still haven’t located the package, please please reach out to us at firstname.lastname@example.org, via our contact us page on our website, or by using the chat feature on our website during regular business hours, so we can initiate a trace with the carrier, and potentially file a claim with the carrier. In the meantime, we are happy to replace the item as a one-time courtesy, at a discounted price. If at any point the carrier pays us for a claim on your “delivered but not received” item, we will issue you a refund for that item.
Most carriers offer a “hold at the facility” option if you find that items that are marked as delivered frequently go missing. Please contact your carriers to learn more about this option.
We currently do not ship physical products outside the U.S. We sell our digital products worldwide.
RETURN SHIPPING POLICY
Please see our CANCELLATIONS AND RETURNS policy for detailed information about returns, refunds, and store credits.